Choose from UK Standard Delivery (Free over £40) or UK Express Delivery (£4.95)

Delivery options

You'll find your estimated delivery date in your original Order Confirmation Email. Once your order is shipped, you'll receive a further confirmation email with a tracking link (please note tracking links can take 12-24 hours to update). Please allow

<div id="isPasted" style="box-sizing: border-box; color: rgb(60, 60, 59); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><div id="isPasted" style="box-sizing: inherit; color: rgb(102, 102, 102); font-family: quasimoda, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: 0.14px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: inherit;"><div style="box-sizing: inherit;"><div>You&apos;ll find your estimated delivery date in your original Order Confirmation Email. Once your order is shipped, you&apos;ll receive a further confirmation email with a tracking link (please note tracking links can take 12-24 hours to update).Please allow the full delivery timeframe for your order to arrive. If it&apos;s not with you after this time please contact our Customer Care team&#xA0;<a class="fr-green" href="https://katieloxton.com/request-support">here&#xA0;</a>and we&apos;ll do our best to help.Whilst we make every effort to deliver goods within your delivery timeframe, please note that this is an estimate and unforeseen delays could result in your order arriving slightly later than your estimated delivery date.&#xA0;<div id="isPasted" style="box-sizing: border-box; color: rgb(60, 60, 59); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><div> </div></div></div></div></div></div></div></div></div></div></div></div></div><div style="box-sizing: border-box; color: rgb(60, 60, 59); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

Where's my order?

We are unable to guarantee the processing of amendments or cancellations once your order has been received by our warehouse team. If we do catch your order in time, we will only be able to amend the delivery addresses or we can cancel your order and

We are unable to guarantee the processing of amendments or cancellations once your order has been received by our warehouse team. If we do catch your order in time, we will only be able to amend the delivery addresses or we can cancel your order and refund your payment.Please note we&apos;re unable to add or remove items from an order, or combine separate orders into one.Please&#xA0;<a href="https://katieloxton.com/request-support">contact us</a> as soon as possible to request an amendment or cancellation.

How do I cancel or amend my order?

All deliveries are fully tracked, and we will email you your order confirmation and tracking information once your parcel has been shipped from our warehouse. Our couriers will be in touch if you wish to leave your order in a safe place or with a nei

All deliveries are fully tracked, and we will email you your order confirmation and tracking information once your parcel has been shipped from our warehouse. Our couriers will be in touch if you wish to leave your order in a safe place or with a neighbour!

Does my order need to be signed for?

1. We've gone paperless!* To create your return, simply log into your account, click into the order you want to return and select 'return', or if you checked out as a guest, use your guest link here to create your return request. 2.  Once your return

<h4 id="isPasted">FREE AND SIMPLE UK RETURNS</h4>1.&#x2003;We&apos;ve gone paperless!* To create your return, simply <a href="https://katieloxton.com/customer/account/login/referer/aHR0cHM6Ly9rYXRpZWxveHRvbi5jb20vY3VzdG9tZXIvYWNjb3VudC9pbmRleC8~/" rel="noreferrer noopener" target="_blank" title="https://katieloxton.com/customer/account/login/referer/ahr0chm6ly9ryxrpzwxvehrvbi5jb20vy3vzdg9tzxivywnjb3vudc9pbmrlec8~/">log into your account</a>, click into the order you want to return and select &apos;return&apos;, or if you checked out as a guest, use your guest link <a href="https://katieloxton.com/sales/guest/form/" rel="noreferrer noopener" target="_blank" title="https://katieloxton.com/sales/guest/form/">here</a> to create your return request.2.&#x2003; Once your return has been authorised, you will receive an email to our Royal Mail portal where you can enter your order number starting with &#x2018;A1000&#x2019; to get your pre-paid returns label. Be sure to return your item(s) in its original packaging where possible. When on the Royal Mail Portal, you can choose from three return options;Free Collection (No Printer Required):Book a collection from your doorstep, office, or safeplace. Royal Mail will bring the label to you, meaning you won&#x2019;t need to print.Drop off your item (No Printer Required):If you don&#x2019;t have a printer, you can still drop off your parcel at your local Post Office or Royal Mail Delivery Office by generating a QR code.Drop off your item (Printer Required):If you do have a printer, you can generate a label attach it to your parcel and drop it off at your local Post Office, Royal Mail Delivery Office.Returning Large Oxford SuitcasesPlease note that the Large Oxford Suitcase can&apos;t be returned via Royal Mail. To return your suitcase, please request your return as above, and our team will be able to provide you with a TNT return label and collection. *Please note a printer is required for this service. <hr>PERSONALISED PRODUCTSItems that have been personalised using our monogramming or embroidery services cannot be returned unless faulty, due to the bespoke nature of these products.<hr><h4 id="returns-and-refunds-policy">RETURNS AND REFUNDS POLICY</h4>We will happily offer a refund if something isn&#x2019;t quite right. This includes all orders placed during our sale. Please note, any personalised items cannot be returned unless faulty - in this case, please <a href="https://help.katieloxton.com/en-US">contact us</a> before attempting to return your item.&#xA0;All items must be returned to us in the original packaging where possibleFor gift returns please ensure the name of the purchaser is quoted in all correspondences. Failure to do so will result in delays in processing the return. Katie Loxton cannot accept responsibility for items returned to us without proof of postage.Proof of purchase is required. Katie Loxton items purchased online must be returned to us in perfect condition and must be unused.Due to hygiene reasons, we are unable to accept any returns for earrings.&#xA0;Unfortunately, due to the bespoke nature of our Personalised Products, we are unable to accept and returns unless faulty. Please <a>contact us</a> within 30 days if your item has arrived damaged.Items purchased online must be returned to us directly and cannot be refunded in any Katie Loxton stockists. Katie Loxton items purchased in one of our stockists must be returned to the store where it was purchased.<hr><h4 id="processing-your-refund">PROCESSING YOUR REFUND</h4>Please allow up to 5-10 working days for your return to be processed. You will receive a confirmation email of your refund once your return has been processed. All refunds will be issued back to the same payment method from which the transaction was made and will take approximately 5-10 business days to appear in your account.<hr><h4 id="returning-faulty-items">RETURNING FAULTY ITEMS</h4>Firstly, we are sorry that you may have received a faulty item. If you believe that your item is faulty please <a>contact us&#xA0;</a>and send a clear image of the item with an explanation of the fault, plus proof of purchase, within 30 days of purchase.&#xA0;Once we have confirmed the item is faulty a new item will be sent to you free of charge or we can process a full refund if requested. We may require you to return the item to us. You can create your free return address label from our <a>Royal Mail Portal</a> and print at home or in a Post Office branch, just bring in the Royal Mail email with your unique QR code.Faulty items will only be accepted if the goods are delivered to a customer damaged or if there is a subsequent manufacturing fault within a period of 12 months after delivery. Any items displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty. Your statutory rights are not affected.Please note, we are unable to return Personalised Items as faulty if the damage is a result of general wear and tear. Please <a>contact us</a> if you would like further information.

How do I return items?

We currently only ship to the UK & Northern Ireland. We have suspended accepting orders for EU and international delivery for the time being. We are working hard to reinstate international shipping as soon as possible. Please contact us if you requir

<p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(60, 60, 59); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We currently only ship to the UK &amp; Northern Ireland. We have suspended accepting orders for EU and international delivery for the time being. We are working hard to reinstate international shipping as soon as possible.&#xA0; <p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(60, 60, 59); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please <a href="https://katieloxton.com/request-support">contact us</a> if you require any further assistance&#xA0;

What countries do you deliver to?

Please allow up to 10 working days for your return to be received and processed. You will receive a confirmation email of your refund once your return has been processed. All refunds will be issued back to the same payment method from which the trans

<p id="isPasted" style="box-sizing: border-box; color: rgb(60, 60, 59); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please allow up to 10 working days for your return to be received and processed. You will receive a confirmation email of your refund once your return has been processed.<p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(60, 60, 59); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All refunds will be issued back to the same payment method from which the transaction was made and may take approximately 5-10 business days to appear in your account, although it is usually much quicker.<p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(60, 60, 59); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(60, 60, 59); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you&apos;ve not received an update about your return, or return request, please <a href="https://katieloxton.com/request-support">get in touch</a>.

How long will my refund take?

Firstly, we are sorry that you may have received a faulty item. If you believe that your item is faulty please send a clear image of the item with an explanation of the fault, plus proof of purchase, via our contact us page for review within 28 days

<p id="isPasted" style="box-sizing: border-box; color: rgb(60, 60, 59); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Firstly, we are sorry that you may have received a faulty item. If you believe that your item is faulty please send a clear image of the item with an explanation of the fault, plus proof of purchase, via&#xA0;our&#xA0;<a href="https://katieloxton.com/request-support">contact us</a>&#xA0;page&#xA0;for review within 28 days of purchase. Once we have confirmed the item is faulty a new item will be sent to you free of charge or we can process a full refund if requested.<p style="box-sizing: border-box; color: rgb(60, 60, 59); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We may require you to return the item to us, in this instance please follow our <a href="https://katie-loxton.gorgias.help/en-US/how-do-i-return-items-30199">return instructions</a>. Faulty items will only be accepted if the goods are delivered to a customer damaged or if there is a subsequent manufacturing fault within a period of 12 months after delivery.<p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(60, 60, 59); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Any items displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty. Your statutory rights are not affected.

What do I do if I have a faulty item?

If you have an issue with your order that you've recently received, please contact us with your order number and a description of the issue, and one of our lovely customer care team will provide further assistance.

<span id="isPasted" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have an issue with your order that you&apos;ve recently received, please&#xA0;<span id="isPasted" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://katieloxton.com/request-support">contact us</a><span id="isPasted" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;with your order number and a description of the issue, and&#xA0;<span style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">one of<span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;our lovely customer care team&#xA0;<span style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">will provide further assistance.

What do I do if I have an issue with my order?

If your order was placed whilst logged into your account, you can see the status by logging into your Katie Loxton Account. Once shipped, you'll be able to track your parcel with Royal Mail.

If your order was placed whilst logged into your Katie Loxton account, you&apos;ll be able to view the status of it by signing into your account, and viewing your orders.Once shipped, your order will be trackable with Royal Mail. We will send you an email with a tracking number, and you can follow the journey of your order using that number. Please note it can take a few hours from dispatch for the tracking to update.If an estimated delivery date is provided, Royal Mail will endeavor to deliver on time. For a more detailed update, you will be informed when your parcel reaches your local delivery office. To find out more about Royal Mail services in your area and to track the status of your order, please use the link we provide with your tracking number.

Can I track the status of my order?

You'll find your estimated delivery date in your original Order Confirmation Email. Please allow for this full timeframe to pass. If you've not received your order in this time, we'll be happy to look into this further.

You&apos;ll find your estimated delivery date in your original Order Confirmation Email. Once your order is shipped, you&apos;ll receive a further confirmation email with a tracking link (please note tracking links can take 12-24 hours to update).Please allow the full delivery timeframe for your order to arrive. If it&apos;s not with you after this time please contact our Customer Care team&#xA0;<a href="https://katieloxton.com/request-support">here</a>and we&apos;ll do our best to help.Whilst we make every effort to deliver goods within your delivery timeframe, please note that this is an estimate and unforeseen delays could result in your order arriving slightly later than your estimated delivery date.&#xA0;

What happens if my order is delayed or lost during shipping?

We're really sorry you're received an incorrect or faulty item. Please get in touch so we can help right away.

We&apos;re really sorry to hear that you&apos;ve received an incorrect or damaged product. We aim to put this right straight away! <span id="isPasted" style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have an issue with your order that you&apos;ve recently received, please&#xA0;<span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://katieloxton.com/request-support">contact us</a><span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;with your order number and a description of the issue, and&#xA0;<span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">one of<span style="color: rgb(0, 0, 0); font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;our lovely customer care team&#xA0;<span style="box-sizing: border-box; color: rgb(0, 0, 0); font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">will provide further assistance.

What if I've received an incorrect or damaged product?

Thanks! Take me back to the website 

Contact Us

Katie Loxton

What are your delivery options? How do I track my order? How do I return my items?

Delivery & Returns