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Delivery & Returns

Delivery options

Choose from UK Standard Delivery (Free over £30) or UK Express Delivery (£4.95)

Where's my order?

You'll find your estimated delivery date in your original Order Confirmation Email. Once your order is shipped, you'll receive a further confirmation email with a tracking link (please note tracking links can take 12-24 hours to update). Please allow

How do I cancel or amend my order?

We are unable to guarantee the processing of amendments or cancellations once your order has been received by our warehouse team. If we do catch your order in time, we will only be able to amend the delivery addresses or we can cancel your order and

Does my order need to be signed for?

All deliveries are fully tracked, and we will email you your order confirmation and tracking information once your parcel has been shipped from our warehouse. Our couriers will be in touch if you wish to leave your order in a safe place or with a nei

How do I return items?

1.  We’ve gone paperless! To create your return, simply log into your account, click into the order you want to return and select 'return', or if you checked out as a guest, use your guest link here to create your return request. 2.  Once your return

What countries do you deliver to?

We currently only ship to the UK & Northern Ireland. We have suspended accepting orders for EU and international delivery for the time being. We are working hard to reinstate international shipping as soon as possible. Please contact us if you requir

How long will my refund take?

Please allow up to 10 working days for your return to be received and processed. You will receive a confirmation email of your refund once your return has been processed. All refunds will be issued back to the same payment method from which the trans

What do I do if I have a faulty item?

Firstly, we are sorry that you may have received a faulty item. If you believe that your item is faulty please send a clear image of the item with an explanation of the fault, plus proof of purchase, via our contact us page for review within 28 days

What do I do if I have an issue with my order?

If you have an issue with your order that you've recently received, please contact us with your order number and a description of the issue, and one of our lovely customer care team will provide further assistance.