Choose from UK Standard Delivery (Free over £30) or UK Express Delivery (£4.95)

Delivery options

Waiting for your order? Please allow up to 5 working days from the time of purchase for all Personalised orders to arrive before contacting us. For non-personalised orders, please allow 5 working days from the time of purchase for your order to arriv

<div id="isPasted" style="box-sizing: border-box; color: rgb(60, 60, 59); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><div id="isPasted" style="box-sizing: inherit; color: rgb(102, 102, 102); font-family: quasimoda, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: 0.14px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: inherit;"><div style="box-sizing: inherit;"><div>Waiting for your order? Please allow up to 5 working days from the time of purchase for all Personalised orders to arrive before contacting us.For non-personalised orders, please allow 5 working days from the time of purchase for your order to arrive before contacting us.Whilst we make every effort to deliver goods within your delivery timeframe, please remember that this is an estimate. Your order may arrive slightly after your estimated delivery date.&#xA0;<div id="isPasted" style="box-sizing: border-box; color: rgb(60, 60, 59); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><div> </div></div></div></div></div></div></div></div></div></div></div></div></div><div style="box-sizing: border-box; color: rgb(60, 60, 59); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

Where's my order?

We are unable to guarantee the processing of amendments or cancellations once your order has been received by our warehouse team. If we do catch your order in time, we will only be able to amend the delivery addresses or we can cancel your order and

We are unable to guarantee the processing of amendments or cancellations once your order has been received by our warehouse team. If we do catch your order in time, we will only be able to amend the delivery addresses or we can cancel your order and refund your payment.Please<a href="https://katieloxton.com/request-support" style="box-sizing: border-box; background-color: transparent; color: rgb(244, 170, 180); text-decoration: none;"></a>&#xA0;<a href="https://katieloxton.com/request-support">contact us</a> as soon as possible to request an amendment or cancellation.

How do I cancel my order?

All deliveries are fully tracked, and we will email you your order confirmation and tracking information once your parcel has been shipped from our warehouse. Our couriers will be in touch if you wish to leave your order in a safe place or with a nei

All deliveries are fully tracked, and we will email you your order confirmation and tracking information once your parcel has been shipped from our warehouse. Our couriers will be in touch if you wish to leave your order in a safe place or with a neighbour!

Does my order need to be signed for?

1.  Fill in the returns form that came with your order and enclose it with the item(s) you wish to return with all original packaging and paperwork. Please remove or cover the original postage labels from the parcel if you are reusing the original po

<h4 id="isPasted">FREE AND SIMPLE UK RETURNS &#xA0;</h4>1.&#x2003; Fill in the returns form that came with your order and enclose it with the item(s) you wish to return with all original packaging and paperwork. Please remove or cover the original postage labels from the parcel if you are reusing the original postal box.&#xA0;2.&#x2003; Visit our&#xA0;<a href="https://www.royalmail.com/track-my-return/create/3092">Royal Mail Portal</a> to create your free UK return label. This notifies us of your intention to process a return. You must do this within 14 days of receiving your order.3.&#x2003; You can print your return label at home or in a Post Office branch, just bring in the Royal Mail email with your unique QR code. (Please note Katie Loxton cannot accept any liability for items returned to us via alternative couriers).4.&#x2003; Return through your local Post Office branch or Royal Mail Customer Service Point in over 12,000 locations. Open 7 days a week, early until late. This must be completed within 14 days of you notifying us of your return.<h4 id="isPasted">EXTENDED RETURNS FOR CHRISTMAS</h4>We&apos;ve extended our returns policy, so that you can buy for Christmas in confidence. For all orders placed from 00.01am on 23rd October 2023, you will have until Sunday 23.59pm on 31st January 2024 to return your order. Please note, all conditions of return remain in place, and so please read the below carefully before placing your order.&#xA0;<hr>PERSONALISED PRODUCTSItems that have been personalised using our monogramming or embroidery services cannot be returned unless faulty, due to the bespoke nature of these products.<hr><h4 id="returns-and-refunds-policy">RETURNS AND REFUNDS POLICY</h4>We will happily offer a refund if something isn&#x2019;t quite right. Simply notify us of your intention to return an item within 14 days of receiving your order by completing the form on the&#xA0;<a>Royal Mail Portal</a> or by contacting our customer services team. You then have 14 days to return the item(s) to us. This includes all orders placed during our sale. Please note, any Personalised items cannot be returned unless faulty - in this case, please&#xA0;<a href="https://help.katieloxton.com/en-US">contact us</a> before attempting to return your item.All items must be returned to us in the original packaging and postal box for us to process a refund. Your return must include a completed returns form, all original paperwork, receipts and care cards so we are able to identify the return quickly and efficiently.For gift returns please ensure the name of the purchaser is quoted in all correspondences. Failure to do so will result in delays in processing the return. Katie Loxton cannot accept responsibility for items returned to us without proof of postage.Proof of purchase is required. Katie Loxton items purchased online must be returned to us in perfect condition and must be unused.Unfortunately, due to hygiene reasons, we are unable to accept any returns for earrings.&#xA0;Unfortunately, due to the bespoke nature of our Personalised Products, we are unable to accept and returns unless faulty. Please&#xA0;<a>contact us</a> within 30 days if your item has arrived damaged.Please note &#x2013; you only need to return the item(s) that you wish to return.Items purchased online must be returned to us directly and cannot be refunded in any Katie Loxton stockists. Katie Loxton items purchased in one of our stockists must be returned to the store where it was purchased.<hr><h4 id="processing-your-refund">PROCESSING YOUR REFUND</h4>Please allow up to 5 working days for your return to be processed. You will receive a confirmation email of your refund once your return has been processed. All refunds will be issued back to the same payment method from which the transaction was made and will take approximately 5-10 business days to appear in your account.<hr><h4 id="returning-faulty-items">RETURNING FAULTY ITEMS</h4>Firstly, we are sorry that you may have received a faulty item. If you believe that your item is faulty please&#xA0;<a>contact us&#xA0;</a>and send a clear image of the item with an explanation of the fault, plus proof of purchase, within 30 days of purchase.&#xA0;Once we have confirmed the item is faulty a new item will be sent to you free of charge or we can process a full refund if requested. We may require you to return the item to us. You can create your free return address label from our <a>Royal Mail Portal</a> and print at home or in a Post Office branch, just bring in the Royal Mail email with your unique QR code.Faulty items will only be accepted if the goods are delivered to a customer damaged or if there is a subsequent manufacturing fault within a period of 12 months after delivery. Any items displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty. Your statutory rights are not affected.Please note, we are unable to return Personalised Items as faulty if the damage is a result of general wear and tear. Please <a>contact us</a> if you would like further information.

How do I return items?

We currently only ship to the UK. We have suspended accepting orders for EU and international delivery due to issues arising from Brexit. We are working hard to reinstate international shipping as soon as possible. Please contact us if you require an

<p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(60, 60, 59); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We currently only ship to the UK. We have suspended accepting orders for EU and international delivery due to issues arising from Brexit. We are working hard to reinstate international shipping as soon as possible.&#xA0; <p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(60, 60, 59); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please&#xA0;<a href="https://katieloxton.com/request-support">contact us</a> if you require any further assistance&#xA0;

What countries do you deliver to?

Please allow up to 10 working days for your return to be received and processed. You will receive a confirmation email of your refund once your return has been processed. All refunds will be issued back to the same payment method from which the trans

<p id="isPasted" style="box-sizing: border-box; color: rgb(60, 60, 59); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please allow up to 10 working days for your return to be received and processed. You will receive a confirmation email of your refund once your return has been processed.<p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(60, 60, 59); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All refunds will be issued back to the same payment method from which the transaction was made and may take approximately 5-10 business days to appear in your account, although it is usually much quicker.

How long will my refund take?

Firstly, we are sorry that you may have received a faulty item. If you believe that your item is faulty please send a clear image of the item with an explanation of the fault, plus proof of purchase, via our contact us page for review within 28 days

<p id="isPasted" style="box-sizing: border-box; color: rgb(60, 60, 59); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Firstly, we are sorry that you may have received a faulty item. If you believe that your item is faulty please send a clear image of the item with an explanation of the fault, plus proof of purchase, via&#xA0;our&#xA0;<a href="https://katieloxton.com/request-support">contact us</a>&#xA0;page&#xA0;for review within 28 days of purchase. Once we have confirmed the item is faulty a new item will be sent to you free of charge or we can process a full refund if requested.<p style="box-sizing: border-box; color: rgb(60, 60, 59); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We may require you to return the item to us, in this instance please follow our <a href="https://katie-loxton.gorgias.help/en-US/how-do-i-return-items-30199">return instructions</a>. Faulty items will only be accepted if the goods are delivered to a customer damaged or if there is a subsequent manufacturing fault within a period of 12 months after delivery.<p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(60, 60, 59); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Any items displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty. Your statutory rights are not affected.

What do I do if I have a faulty item?

If you have an issue with your order please contact us and one of our lovely customer care team will provide further assistance.

<span id="isPasted" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have an issue with your order please <span id="isPasted" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://katieloxton.com/request-support">contact us</a><span id="isPasted" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> and&#xA0;<span style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">one of<span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;our lovely customer care team&#xA0;<span style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">will provide further assistance.

What do I do if I have an issue with my order?

Thanks! Take me back to the website 

Contact Us

Katie Loxton

What are your delivery options? How do I track my order? How do I return my items?

Delivery & Returns