Katie Loxton logo
Katie Loxton logo

All articles

Delivery & Returns

Delivery options

Choose from UK Standard Delivery (Free over £30) or UK Express Delivery (£4.95)

Where's my order?

Waiting for your order? Please allow up to 5 working days from the time of purchase for all Personalised orders to arrive before contacting us. For non-personalised orders, please allow 5 working days from the time of purchase for your order to arriv

How do I cancel my order?

We are unable to guarantee the processing of amendments or cancellations once your order has been received by our warehouse team. If we do catch your order in time, we will only be able to amend the delivery addresses or we can cancel your order and

Does my order need to be signed for?

All deliveries are fully tracked, and we will email you your order confirmation and tracking information once your parcel has been shipped from our warehouse. Our couriers will be in touch if you wish to leave your order in a safe place or with a nei

How do I return items?

1.  Fill in the returns form that came with your order and enclose it with the item(s) you wish to return with all original packaging and paperwork. Please remove or cover the original postage labels from the parcel if you are reusing the original po

What countries do you deliver to?

We currently only ship to the UK. We have suspended accepting orders for EU and international delivery due to issues arising from Brexit. We are working hard to reinstate international shipping as soon as possible. Please contact us if you require an

How long will my refund take?

Please allow up to 10 working days for your return to be received and processed. You will receive a confirmation email of your refund once your return has been processed. All refunds will be issued back to the same payment method from which the trans

What do I do if I have a faulty item?

Firstly, we are sorry that you may have received a faulty item. If you believe that your item is faulty please send a clear image of the item with an explanation of the fault, plus proof of purchase, via our contact us page for review within 28 days

What do I do if I have an issue with my order?

If you have an issue with your order please contact us and one of our lovely customer care team will provide further assistance.