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Katie Loxton

<p style="box-sizing: border-box; color: rgb(60, 60, 59); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have an issue with your recent order, please provide your order number along with a description of the issue, and one of our lovely customer care team members will assist you further.

If you have an issue with your recent order, please provide your order number along with a description of the issue, and one of our lovely customer care team members will assist you further.

What do I do if I have an issue with my order?

Delivery & Returns

Where's my order?

What are your delivery options?

How do I cancel or amend my order?

Does my order need to be signed for?

How do I return items?

How long will my refund take?

What do I do if I have a faulty item?

What countries do you deliver to?

Can I track the status of my order?

What happens if my order is delayed or lost during shipping?

What if I've received an incorrect or damaged product?

Have you received my return?

What is the delivery time for embroidered products?

Can I personalise items?

Where can I find product sizing?

Are your products leather?

Do you restock sold out items?

How much does embroidery cost?

How many colour threads do you have?

Can I select numbers and symbols on my embroidery?

Can I return my embroidered bag?

What do I do if I have stained the embroidery on my product?

There is some bruising / indentation around the embroidery on my product, will this fade?

What is the letter height of embroidery?

Care instructions

What is the letter height of Monogram?

Products & Personalisation

Does my order come with a gift bag?

How do I add a gift message to my order?

How do I send an item as a gift?

Is pricing and an invoice included in the parcel?

Gifting & Gift Packaging

Why doesn't my promotional code work?

Can I use my promotional code more than once?

What payment types do you accept?

How do I apply my student discount online?

Do you offer Blue Light discount?

Do you offer Teachers discount?

Can I buy a gift card online?

How do I use my E-Gift card?

Payments & Promos

What do I do if I have forgotten my password?

What do I do if I haven't received my order confirmation email?

I'm having technical trouble with the website

How can I unsubscribe from your email list?

How do I place an order?

Technical

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What do I do if I have an issue with my order?Updated a month ago