Thanks! Take me back to the website 

Contact Us

Katie Loxton

Every delivery is fully tracked. Once your order is shipped from our warehouse, we&#x2019;ll send you an email with your order confirmation and tracking details. Our courier will be in touch if you wish to leave your order in a safe place or with a neighbour.

All deliveries are fully tracked, and we will email you your order confirmation and tracking information once your parcel has been shipped from our warehouse. Our couriers will be in touch if you wish to leave your order in a safe place or with a neighbour! 

Does my order need to be signed for?

Delivery & Returns

Where's my order?

What are your delivery options?

How do I cancel or amend my order?

How do I return items?

What do I do if I have an issue with my order?

How long will my refund take?

What do I do if I have a faulty item?

What countries do you deliver to?

Can I track the status of my order?

What happens if my order is delayed or lost during shipping?

What if I've received an incorrect or damaged product?

Have you received my return?

What is the delivery time for embroidered products?

Can I personalise items?

Where can I find product sizing?

Are your products leather?

Do you restock sold out items?

How much does embroidery cost?

How many colour threads do you have?

Can I select numbers and symbols on my embroidery?

Can I return my embroidered bag?

What do I do if I have stained the embroidery on my product?

There is some bruising / indentation around the embroidery on my product, will this fade?

What is the letter height of embroidery?

Care instructions

What is the letter height of Monogram?

Products & Personalisation

Does my order come with a gift bag?

How do I add a gift message to my order?

How do I send an item as a gift?

Is pricing and an invoice included in the parcel?

Gifting & Gift Packaging

Why doesn't my promotional code work?

Can I use my promotional code more than once?

What payment types do you accept?

How do I apply my student discount online?

Do you offer Blue Light discount?

Do you offer Teachers discount?

Can I buy a gift card online?

How do I use my E-Gift card?

Payments & Promos

What do I do if I have forgotten my password?

What do I do if I haven't received my order confirmation email?

I'm having technical trouble with the website

How can I unsubscribe from your email list?

How do I place an order?

Technical

Will you have Black Friday promotions? When will they start?

Are you offering extended returns?

Black Friday Promo

Get in Touch

Does my order need to be signed for?Updated a month ago