Contact Us

Katie Loxton

Orders & Delivery

What countries do you delivery to?

Does my order need to be signed for or will it fit through my letterbox?

How do I return items?

How long will my refund take?

What do I do if I have a faulty item?

Delivery & Returns

What do I do if I have made a mistake on my order?

What do I do if I have an issue with my order?

What payment types do you accept?

How do I apply my student discount online?

Can I use my promotional code more than once?

Why doesn't my promotional code work?

Do you offer discounts for the NHS, Emergency Services or Armed Forces?

Can I buy a gift card online?

Orders & Payments

Can I personalise Katie Loxton items

Where can I find product sizing?

Are your products leather?

Will you be restocking sold out items?

How much does embroidery cost?

What is the delivery time for embroidered products?

How many colour threads do you have?

Can I select numbers and symbols on my embroidery?

Can I return my embroidered bag?

What do I do if I have stained the embroidery on my product?

There is some bruising/indentation around the embroidery on my product, will this fade?

Can I select an item not listed for embroidery?

Products & Personalisation

Gift bags and personalised gold foil bows

How do I add a gift message to my order?

How do I send an item as a gift?

Is an invoice included in the parcel?

Gifting & Gift Packaging

What do I do if I have forgotten my password?

What do I do if I haven't received my order confirmation email?

Technical

Get in Touch

What are your delivery options? How do I track my order? How do I return my items?

What do I do if I have made a mistake on my order? What payment methods do you accept?

How can I personalise Katie Loxton items? Are your products leather?

How do I add a personalised gold foil bow? Can I send a gift message?

What do I do if I haven’t received my order confirmation email or forgot my password?

Have a question? We'd love to hear from you!