If you have an account, you can request a password reset through our website. You will then receive an email with a link to create a new password. If you cannot find your email, please check your junk/spam folders. Feel free to contact us for any fur

If you have an account, you can request a password reset through our website. You will then receive an email with a link to create a new password. If you cannot find your email, please check your junk/spam folders. Feel free to <a href="https://katieloxton.com/request-support">contact us</a> for any further assistance.

What do I do if I have forgotten my password?

If you haven’t received your confirmation email, we would advise checking your junk/spam inbox. If you still don’t have this please contact us for further assistance.

If you haven&#x2019;t received your confirmation email, we would advise checking your junk/spam inbox. If you still don&#x2019;t have this please <a href="https://katieloxton.com/request-support">contact us</a> for further assistance.

What do I do if I haven't received my order confirmation email?

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Katie Loxton

Technical

Delivery options

Where's my order?

How do I cancel my order?

Does my order need to be signed for?

How do I return items?

What countries do you deliver to?

How long will my refund take?

What do I do if I have a faulty item?

What do I do if I have an issue with my order?

Delivery & Returns

Can I personalise Katie Loxton items?

Where can I find product sizing?

Are your products leather?

Will you be restocking sold out items?

How much does embroidery cost?

What is the delivery time for embroidered products?

How many colour threads do you have?

Can I select numbers and symbols on my embroidery?

Can I return my embroidered bag?

What do I do if I have stained the embroidery on my product?

There is some bruising / indentation around the embroidery on my product, will this fade?

What is the letter height of embroidery?

Products & Personalisation

Gift bags and personalised gold foil bows

How do I add more bow bags to my order?

How do I add a gift message to my order?

How do I send an item as a gift?

Is an invoice and pricing included in the parcel?

Gifting & Gift Packaging

What payment types do you accept?

How do I apply my student discount online?

Can I use my promotional code more than once?

Why doesn't my promotional code work?

Do you offer discounts for the NHS, Emergency Services or Armed Forces?

Can I buy a gift card online?

Payments & Promos

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