Need to get in touch with the Katie Loxton UK team? The best way to do this is to send us a message via our submit a request page. Please note our opening hours are Monday – Friday, 9:00 am – 5:00 pm (excluding bank holidays). To get in touch with ou

Need to get in touch with the Katie Loxton UK team? The best way to do this is to send us a message via our <a href="https://katieloxton.com/request-support">submit a request</a> page.Please note our opening hours are Monday &#x2013; Friday, 9:00 am &#x2013; 5:00 pm (excluding bank holidays).To get in touch with our Katie Loxton US team, please visit our <a href="https://katieloxton.com/us/">US site</a> or send us a message via our US <a href="https://helpcenter.katieloxton.com/en-US/contact-us-83501">submit a request</a> page.

Contact Us

Thanks! Take me back to the website 

Katie Loxton

Get in Touch

Delivery options

Where's my order?

How do I cancel or amend my order?

Does my order need to be signed for?

How do I return items?

What countries do you deliver to?

How long will my refund take?

What do I do if I have a faulty item?

What do I do if I have an issue with my order?

Can I track the status of my order?

What happens if my order is delayed or lost during shipping?

What if I've received an incorrect or damaged product?

Delivery & Returns

Can I personalise Katie Loxton items?

Where can I find product sizing?

Are your products leather?

Do you restock sold out items?

How much does embroidery cost?

What is the delivery time for embroidered products?

How many colour threads do you have?

Can I select numbers and symbols on my embroidery?

Can I return my embroidered bag?

What do I do if I have stained the embroidery on my product?

There is some bruising / indentation around the embroidery on my product, will this fade?

What is the letter height of embroidery?

Products & Personalisation

Gift bags and personalised gold foil bows

How do I add more bow bags to my order?

How do I add a gift message to my order?

How do I send an item as a gift?

Is an invoice and pricing included in the parcel?

Gifting & Gift Packaging

What payment types do you accept?

How do I apply my student discount online?

Can I use my promotional code more than once?

Why doesn't my promotional code work?

Do you offer discounts for the NHS, Emergency Services or Armed Forces?

Can I buy a gift card online?

How do I use my E Gift Card?

Payments & Promos

What do I do if I have forgotten my password?

What do I do if I haven't received my order confirmation email?

I'm having technical trouble with the website

Technical