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Katie Loxton

Available shipping methods and estimated delivery dates are provided during the checkout.

Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day, or accept liability for deliveries made outside of this timescale.

UK STANDARD DELIVERY - Free with orders over £30
Orders less than £30 will be charged £2.95. Orders will be delivered within 3-6 working days, excluding weekends and bank holidays. Excludes Channel Islands & S. Ireland. Please note, this is subject to change without prior warning.

UK EXPRESS DELIVERY - £4.95
Orders ordered before 2 pm Monday-Friday will be delivered within 1-2 working days. Select Express Delivery at the checkout. Excludes weekends and bank holidays.

CHANGED YOUR MIND?
We are unable to guarantee the processing of amendments or cancellations once your order has been received by our warehouse team. If we do catch your order in time we will only be able to amend the delivery addresses or we can cancel your order and refund your payment.

Please contact us as soon as possible to request an address amendment or cancellation.
 
EU DELIVERY
We have suspended accepting orders for EU and international delivery. We are working hard to reinstate international shipping as soon as possible. Includes Chanel Islands & S. Ireland.
 
POSTCODE RESTRICTIONS MAY APPLY
Please note that UK express day delivery is not available to the following postcodes.

What are your delivery times?

Simply follow the instructions below:

1.  Fill in the returns form that came with your order and enclose it with the item(s) you wish to return with all original packaging and paperwork. Please remove or cover the original postage labels from the parcel if you are reusing the original postal box. 
2.  Visit our Royal Mail portal to create your free UK return label. This notifies us of your intention to process a return. You must do this within 14 days of receiving your order.
3.  You can print your return label at home or in a Post Office branch, just bring in the Royal Mail email with your unique QR code. (Please note Katie Loxton cannot accept any liability for items returned to us via alternative couriers).
4.  Return through your local Post Office branch or Royal Mail Customer Service Point in over 12,000 locations. Open 7 days a week, early until late. This must be completed within 14 days of you notifying us of your return.
5. We'll send you an email once your return has been processed and your refund is on its way. 

Personalised Products
Items that have been personalised using our monogramming or embroidery services or our Create Your Own Bracelet service cannot be returned unless faulty, due to the bespoke nature of these products.

Gift returns
Items purchased online at katieloxton.com must be returned to us directly and cannot be refunded in any Katie Loxton stockists. Katie Loxton items purchased in one of our stockists must be returned to the store where it was purchased. Proof of purchase is required. 

For gift returns please ensure the name of the purchaser is quoted in all correspondences. Failure to do so will result in delays in processing the return. Katie Loxton cannot accept responsibility for items returned to us without proof of postage.

How do I return items?

Firstly, we are sorry that you may have received a faulty item. If you believe that your item is faulty please contact us and send a clear image of the item with an explanation of the fault, plus proof of purchase, within 30 days of purchase.

Once we have confirmed the item is faulty a new item will be sent to you free of charge or we can process a full refund if requested. We may require you to return the item to us. You can create your free return address label from our Royal Mail portal and print it at home or in a Post Office branch, just bring in the Royal Mail email with your unique QR code.

Faulty items will only be accepted if the goods are delivered to a customer damaged or if there is a subsequent manufacturing fault within a period of 12 months after delivery. Any items displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty. Your statutory rights are not affected.

Please note, we are unable to return Personalised Items as faulty if the damage is a result of general wear and tear. Please contact us if you would like further information.

What do I do if I have a faulty item?

Waiting for your order? Please only contact us if your estimated delivery date has passed (check your order confirmation email).

 Once your order has been shipped you will receive a shipping confirmation from us. Our couriers will also be in touch if you wish to leave your order in a safe place or with a neighbour. Alternatively, if you log into your Katie Loxton account you can access your tracking information from the “My Orders” button. 

Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day, or accept liability for deliveries made outside of this timescale. 

Due to the Royal Mail Strike Action, we are anticipating delays and are working with our delivery partners to get your orders on time.

Get more information

Delivery & Returns

Products & Personalisation

Gifting & Gift Packaging

Payments & Promos

Technical

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