Thanks! Take me back to the website 

Contact Us

Katie Loxton

<div id="isPasted" style="box-sizing: border-box; color: rgb(60, 60, 59); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><div id="isPasted" style="box-sizing: inherit; color: rgb(102, 102, 102); font-family: quasimoda, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: 0.14px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: inherit;"><div style="box-sizing: inherit;"><div><p><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Waiting for your order? Please allow up to 5 working days from the time of purchase for all Personalised orders to arrive before contacting us.</span></p><p><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">For non-personalised orders, please allow 5 working days from the time of purchase for your order to arrive before contacting us.</span></p><p><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);">Whilst we make every effort to deliver goods within your delivery timeframe, please remember that this is an estimate. Your order may arrive slightly after your estimated delivery date.&#xA0;</span></p><div id="isPasted" style="box-sizing: border-box; color: rgb(60, 60, 59); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><div style="box-sizing: border-box;"><div><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0);"><br></span></div></div></div></div></div></div></div></div></div></div></div></div></div><div style="box-sizing: border-box; color: rgb(60, 60, 59); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div>

Waiting for your order? Check your estimated delivery date, you can find this in your Order Confirmation email or alternatively log into your Katie Loxton account. Whilst we make every effort to deliver goods within your delivery timeframe, please remember that this is an estimate. Your order may arrive slightly after your estimated delivery date. 

Where's my order?

Delivery & Returns

Delivery options

How do I cancel my order?

Does my order need to be signed for?

How do I return items?

What countries do you deliver to?

How long will my refund take?

What do I do if I have a faulty item?

What do I do if I have an issue with my order?

Can I personalise Katie Loxton items?

Where can I find product sizing?

Are your products leather?

Will you be restocking sold out items?

How much does embroidery cost?

What is the delivery time for embroidered products?

How many colour threads do you have?

Can I select numbers and symbols on my embroidery?

Can I return my embroidered bag?

What do I do if I have stained the embroidery on my product?

There is some bruising / indentation around the embroidery on my product, will this fade?

Where's my order?Updated 2 months ago