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Products & Personalisation

Can I personalise Katie Loxton items?

Embroidery. Embroidering one of our bags is the perfect way to make it uniquely yours. You can add up to 3 characters (10 on selected lines) in a wide range of colours. On each personalised product page, you'll find ‘choose one personalise option’. S

Where can I find product sizing?

Where available, all product dimensions will appear on our product pages. Simply click ‘Product Details’ below the ‘Add to Bag’ button, and you will find the dimensions there.

Are your products leather?

All of our bags and leather-look products are made from PU leather, which is man-made. This is classed as “vegan leather”. Our products are all ethically sourced. We visit all of our suppliers’ factories to audit them in person and they are also inde

Do you restock sold out items?

We’re thrilled to know how much you love our products! We are unable to advise when an item will return, however, when an item on the website is unavailable, sign up for stock updates on the product page and we will let you know when your favourite i

How much does embroidery cost?

Whether it is one initial or ten (which is our maximum on selected lines), embroidery is only £4.99... Happy Shopping!

What is the delivery time for embroidered products?

All of our embroidery is completed in the UK, carefully processed by hand and delivered within 6-8 working days. A delivery estimate will be provided to you at the checkout. Please note, due to the bespoke nature of these products, they cannot be ret

How many colour threads do you have?

Whether you fancy bold & bright or subtle & chic, we have ten beautiful thread colours to choose from. You can only select one thread colour per bag at the moment - but watch this space!

Can I select numbers and symbols on my embroidery?

You now have the option to add embroidered numbers and symbols to your favourite Katie Loxton styles! Keep your eyes peeled for any future releases!

Can I return my embroidered bag?

Unfortunately, personalised items cannot be returned to us unless faulty, we ask you to carefully check your initials and personalisation details before purchasing. If you believe that your item is faulty, please send a clear image of the item with a

What do I do if I have stained the embroidery on my product?

Light and colourful embroidery will be more prone to stain more than darker thread colours. To remove the stain as much as possible, clean it straight away by gently rubbing a tepid wet washcloth with a small amount of clear soap over the embroidery

There is some bruising / indentation around the embroidery on my product, will this fade?

Yes, this will fade within 72 hours, and is a temporary effect from the clamp used within the process of embroidering on the product. We will send your order to you as soon as it is ready, and so most bruising will have disappeared by the time you re

What is the letter height of embroidery?

Our Embroidery letter heights are 12mm (small), 25mm (large) and 27mm (large on our weekend bags). Please note, that personalised items cannot be returned or exchanged unless faulty. Products cannot be both Monogrammed and Embroidered.