Products & Personalisation
Can I personalise items?
Embroidery. Embroidering one of our bags is the perfect way to make it uniquely yours. You can add up to 3 characters (10 on selected lines) in a wide range of colours. On each personalised product page, you'll find ‘choose one personalise option’. S
Where can I find product sizing?
You can find the dimensions for each product under the "Product Details" section on the product page.
Are your products leather?
All of our bags and leather-look products are made from PU leather, a man-made material often referred to as "vegan leather". We are committed to ethical sourcing. We personally visit all of our suppliers' factories to conduct audits, and each factor
Do you restock sold out items?
We're so glad to hear that you love our products! While we can’t always provide an exact date for when an item will return, you can sign up for stock updates on the product page when an item is out of stock. We’ll notify you as soon as your favourite
How much does embroidery cost?
Whether it is one initial or ten (which is our maximum on selected lines), embroidery is only £4.99
How many colour threads do you have?
We have ten beautiful thread colours to choose from; you can currently only select one thread colour per bag at the moment.
Can I select numbers and symbols on my embroidery?
You now have the option to add embroidered numbers and symbols to your favourite Katie Loxton styles.
Can I return my embroidered bag?
Unfortunately, personalised items cannot be returned to us unless faulty. We ask you to carefully check your initials and personalisation details before purchasing. If you believe that your item is faulty, please send a clear image of the item showin
What do I do if I have stained the embroidery on my product?
Light and colourful embroidery will be more prone to stain more than darker thread colours. To remove the stain as much as possible, clean it straight away by gently rubbing a tepid wet washcloth with a small amount of clear soap over the embroidery
There is some bruising / indentation around the embroidery on my product, will this fade?
Yes, this will fade within 72 hours, and is a temporary effect from the clamp used within the process of embroidering on the product. We will send your order to you as soon as it is ready, and so most bruising will have disappeared by the time you re
What is the letter height of embroidery?
Our Classic Embroidery letter heights are 12mm (small), 25mm (large) and 27mm (large on our weekend and cabin bags). The Script Embroidery height is 10mm.
Care instructions
Help our products live the life they deserve by following these top care tips:.
What is the letter height of Monogram?
Our Monogram height is 8mm.