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Products & Personalisation

12 articles

How can I personalise Katie Loxton items? Are your products leather?

Articles

Can I personalise Katie Loxton items

Embroidery. Embroidering one of our bags is the perfect way to make it uniquely yours. You can add up to 3 characters in a wide range of colours. On each personalised product page, you'll find ‘choose one personalise option’. Select Embroidery, add y

Where can I find product sizing?

Simply click ‘Product Details’ below the ‘Add to Bag’ button, and you will find the dimensions there.

Are your products leather?

All of our bags and leather-look products are made from PU leather, which is man-made. This is classed as “vegan leather”. Our products are all ethically sourced. We visit all of our suppliers’ factories to audit them in person and they are also inde

Will you be restocking sold out items?

We’re thrilled to know how much you love our products! When an item on the website is unavailable, sign up for stock updates on the product page and we will let you know when your favourite items are returning!

How much does embroidery cost?

Whether it is one initial or three (which is our maximum), embroidery is only £4.99... Happy Shopping!

What is the delivery time for embroidered products?

All of our embroidery is completed in the UK and carefully processed by hand. Orders are currently being dispatched within 5-7 working days, excluding weekends and bank holidays.

How many colour threads do you have?

Whether you fancy bold & bright or subtle & chic, we have ten beautiful thread colours to choose from. You can only select one thread colour per bag at the moment - but watch this space!

Can I select numbers and symbols on my embroidery?

You now have the option to add embroidered numbers and symbols to your favourite Katie Loxton styles! Keep your eyes peeled for any future releases!

Can I return my embroidered bag?

Unfortunately, personalised items cannot be returned to us unless faulty, we ask you to carefully check your initials and personalisation details before purchasing. If you believe that your item is faulty, please send a clear image of the item with a

What do I do if I have stained the embroidery on my product?

Light and colourful embroidery will be more prone to stain more than darker thread colours. To remove the stain as much as possible, clean it straight away by gently rubbing a tepid wet washcloth with a small amount of clear soap over the embroidery

There is some bruising/indentation around the embroidery on my product, will this fade?

Yes, this will fade within 72 hours, and is a temporary effect from the clamp used within the process of embroidering on the product. We will send your order to you as soon as it is ready, and so most bruising will have disappeared by the time you re

Can I select an item not listed for embroidery?

From crossbody’s to backpacks and weekend bags, we have a great selection of bags to choose from which we think will keep you happy! For now, you can only shop the products that are listed for embroidery, but ongoing we will be releasing lots of new