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Katie Loxton

<p><span id="isPasted" style="color: rgb(60, 60, 59); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We ship all of our orders with a delivery shipment note, this means no pricing or invoicing is included. Your secret is safe with us - we hope they love their surprise!</span></p>

We ship all of our orders with a delivery shipment note, this means no pricing or invoicing is included. Your secret is safe with us - we hope they love their surprise!

Is an invoice and pricing included in the parcel?

Gifting & Gift Packaging

Delivery options

Where's my order?

How do I cancel my order?

Does my order need to be signed for?

How do I return items?

What countries do you delivery to?

How long will my refund take?

What do I do if I have a faulty item?

What do I do if I have an issue with my order?

Delivery & Returns

Can I personalise Katie Loxton items?

Where can I find product sizing?

Are your products leather?

Will you be restocking sold out items?

How much does embroidery cost?

What is the delivery time for embroidered products?

How many colour threads do you have?

Can I select numbers and symbols on my embroidery?

Can I return my embroidered bag?

What do I do if I have stained the embroidery on my product?

There is some bruising/indentation around the embroidery on my product, will this fade?

What is the letter height of embroidery?

Products & Personalisation

Gift bags and personalised gold foil bows

How do I add more bow bags to my order?

How do I add a gift message to my order?

How do I send an item as a gift?

What payment types do you accept?

How do I apply my student discount online?

Can I use my promotional code more than once?

Why doesn't my promotional code work?

Do you offer discounts for the NHS, Emergency Services or Armed Forces?

Can I buy a gift card online?

Payments & Promos

What do I do if I have forgotten my password?

What do I do if I haven't received my order confirmation email?

Technical

Get in Touch

Is an invoice and pricing included in the parcel?Updated a year ago