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Orders & Payments

8 articles

What do I do if I have made a mistake on my order? What payment methods do you accept?

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What do I do if I have made a mistake on my order?

We are unable to guarantee the processing of amendments or cancellations once your order has been received by our warehouse team. If we do catch your order in time we will only be able to amend the delivery addresses or we can cancel your order and r

What do I do if I have an issue with my order?

If you have an issue with your order please contact us and one of our lovely customer care team will provide further assistance.

What payment types do you accept?

We accept the following cards in payment for purchases made online: MasterCard, Visa, Visa Delta, Maestro, Solo and Visa Electron. Payment will be taken from your credit or debit card as soon as you have placed your order. Our checkout page uses an S

How do I apply my student discount online?

Simply register with Student Beans to verify your status and visit our student discount page to get your discount today!

Can I use my promotional code more than once?

Our promotions and discounts cannot be used in conjunction with any other offer and are usually not valid on sale or last chance items. Please note, only one code can be applied to your transaction.

Why doesn't my promotional code work?

Some of our promotional codes are only valid on certain collections so make sure to check out our T&Cs. Feel free to contact us for any further assistance.

Do you offer discounts for the NHS, Emergency Services or Armed Forces?

Yes, we do! You can find your offer code by searching Katie Loxton in the Blue Light Card app or on their website: www.bluelightcard.co.uk

Can I buy a gift card online?

Yes! Our E-Gift Cards range from £10 - £200 and can be used on everything from bags and pouches to home accessories and fragrances. Simply pop the recipient's email address in to have this lovely gift sent directly. E-Gift cards are valid for 12 mont